SmartMoving vs. Chariot
Looking for an alternative to Chariot? See why growing movers choose SmartMoving.
See your estimated profit before you quote, keep crews connected with a native mobile app, and give customers a branded portal. SmartMoving gives you the tools to stay in control as your business grows.
- Estimated job profit on every estimate, before the customer sees a price.
- Native iOS and Android crew app.
- TOB-E AI Operations Assistant included in every plan.
- Trusted by 2,200+ operations across 1,200+ residential and commercial moving companies.
Why movers choose SmartMoving over Chariot
Four differences that matter more with every crew and location you add.
Know your estimated profit before you quote
See projected profit in dollars and percentages using your configured labor, materials, truck, and fuel costs. Make smarter pricing decisions before a job is booked, not after.
A crew app, not a browser tab
Give your crews an iOS or Android app for tracking time, managing paperwork, capturing signatures, and collecting payments. No browser workaround required.
Every item accounted for
Track inventory item by item, document condition with photos, and scan items by QR code or barcode as they move from pickup to storage to delivery.
Give customers one place to manage their move
Let customers review estimates, sign documents, make payments, and manage storage requests through a branded self-service portal. Customers see your brand, not ours.
The only moving software company in the top 500 of the 2026 Inc. 5000, trusted by 2,200+ operations across 1,200+ moving companies.
“We went with another software. It didn't do what we thought it would do. Promises were made that didn't end up happening.
Hayden Patton
Director of First Impressions, Pink Zebra Moving · Came back to SmartMoving in under a year
“SmartMoving makes it really easy to track profits on a job-by-job basis, which is huge because you don't have to wait until the end of the month to figure out if you're doing something fundamentally wrong.”
Wade Swikle
Founder and CEO, 2 College Brothers · 4x revenue growth on SmartMoving
SmartMoving vs. Chariot Software: Feature Comparison
Both run the core of a moving company. The differences show up in your margins, your crews’ phones, and what your customers see.
| Capability | SmartMoving | Chariot |
|---|---|---|
| Platform overview | All-in-one moving software and CRM for residential, commercial, long-distance, storage, and military movers | Moving CRM launched in 2022, built for a fast start and everyday ease of use |
| CRM & lead management | Capture and route leads, track customer history and sales activity, manage opportunities, and automate follow-ups through booking. | Sales pipeline, unlimited two-way texting, automatic review requests, and repeat-customer matching. Automated follow-ups need the paid Automation Engine add-on. |
| Crew app | Native iOS and Android crew apps for time tracking, paperwork, inventory, signatures, and payments. Separate offline-capable tablet app for pre-move surveys. | A web app crews save to their phone’s home screen (no app store download), with time tracking, digital bill of lading, signatures, tips, and payments. The bill of lading needs a live connection. Separate offline iPad Estimator app. |
| Marketing & automation | Automated lead routing, follow-up sequences, SMS and email templates, and lead source reporting.
Optional Smart Marketing add-on: Automated multi-step email campaigns and drips, templates, real-time audience segmentation, and attribution tied to revenue.
|
Optional Ads & Marketing Platform: Chariot’s team runs your Google Search Ads, tracks every call and lead source, and sends booked revenue back to Google and Meta. No bulk email campaigns documented. |
| Estimating | Build binding and non-binding estimates using hourly, flat-rate, weight (CWT), volume, and distance-based pricing built on tariffs, including a managed interstate tariff. See estimated profit in dollars and percentages based on crew labor, discounts, materials, truck, and fuel expenses before a job is booked. | Build binding and non-binding estimates using hourly, flat-rate, weight, volume, and mileage-based pricing. Comparable pre-booking job-profit calculations not documented. |
| Storage management | Track warehouse, container, and item-level inventory with recurring billing. Customers can view stored items, photos, and request returns through a self-service portal. Container and rack location scanning is coming soon to Smart Pro. | Warehouses, zones, and storage locations, with storage invoices paid by card or ACH. Chariot says it doesn’t yet have detailed storage inventory tracking. No customer storage portal or barcode scanning documented. |
| Inventory & claims | Item-by-item condition with photos, plain-English damage badges, and QR/barcode scanning, checked at every handoff from pickup to warehouse to destination. Claims management with a customer claims portal. | Photo inventory with customer photo requests; AI inventory through LiveSwitch (separate subscription); a claims module with settlement tracking and damage-rate rankings by mover. No customer claim submission documented. |
| Customer portal | Branded, mobile-friendly portal for customers to view estimates, choose valuation, add inventory and request items for return from storage, e-sign, pay deposits, and upload documents. Also available for commercial accounts on Smart Pro. | Customer-facing links for estimates, payments, and photo uploads. A unified, self-service customer portal is not documented. |
| Multi-branch management | Manage multiple branches with location-specific settings, permissions, scheduling, and reporting from one account. Included in both SmartMoving plans. | Multi-site support with rolled-up and single-site reporting, per Chariot’s reporting page. Branch-level settings and permissions aren’t documented; user roles are Owner and Manager. |
| Payments | Unified payments through Remedy, with credit, debit, and e-check processing, pre-authorization, crew collection, and recurring storage billing. Job-linked transactions, accounting sync, and automated e-check failure tracking with backup-card recovery. | Built-in card processing (3.0% + $0.30) and ACH (1%, capped at $10), with optional fee pass-through. Deposits at signing, payment links, QR codes, and tips at close-out. Processor not named. |
| Reporting & analytics | Standard sales, operations, marketing, and accounting reports, filterable by branch, lead source, and salesperson, with saved views, scheduled email delivery, and Excel export. Projected profit on every estimate and lead.
Optional Smart Insights add-on: Build your own custom dashboards, calculated fields, visualizations, shared reports, and conditional alerts.
|
About 30 standard reports, including sales scorecards, lead source and marketing ROI, booked and forecasted revenue, storage invoices, and crew time for payroll. Rolled-up and single-site reporting supported according to Chariot’s website. No job profit or margin reporting documented. |
| AI capabilities | Included at no additional cost: TOB-E AI operations assistant answers operational questions, surfaces issues needing attention, and provides recommendations based on your company data.
Optional Smart Scout add-on: AI-powered sales assistant answers calls 24/7, qualifies leads, and drafts estimates for your team to review and send. Supports 10 languages, including Spanish and French, and automatically logs calls in SmartMoving.
|
Optional AI Voice Assistant answers calls with your sales script and creates the lead. Plans include a set number of calls, with charges beyond that. AI drafting inside the paid Automation Engine. No operations assistant. |
| Integrations & API | Pre-built integrations with Remedy Payments, QuickBooks Online, RingCentral, Mailchimp, LiveSwitch, Wisetack, Google Calendar, Microsoft 365, Relocation Insurance Group (RIG), and NationalExpress Move. Open API for custom integrations, reporting, and automation, with full API access and webhooks available on a paid tier. | Integrations with QuickBooks Online, Google and Apple Calendar, Angi, and LiveSwitch. Lead-creation API and outbound webhooks for connecting other tools through Zapier or Make. |
Last updated November 2026. Chariot information is based on publicly available materials on chariotmove.com and its help center. Features may have changed since then. Chariot is a trademark of Chariot Software, Inc. and is used for comparison purposes only.
Where SmartMoving pulls ahead
As your moving company grows, tracking profitability, crews, inventory, and customer communication gets more complicated. Here’s where SmartMoving gives you greater visibility and control.
When you add another location
SmartMoving
Manage branches from one account with location-specific settings, permissions, scheduling, and reporting.
Chariot
Provides roll-up and single-site reporting per Chariot’s website. Branch-level settings and permissions aren’t documented.
When you need to know which jobs make money
SmartMoving
See estimated profit on the estimate, including materials, truck, and fuel, before it goes to the customer.
Chariot
Reports on revenue and marketing ROI. No job profit or margin view.
When your crews are in the field
SmartMoving
Crews work in a native app on the phones and tablets they already carry.
Chariot
Crews use a browser-based app.
When a customer wants to check on their move
SmartMoving
Customers can review estimates, sign documents, make payments, and manage storage requests through a branded, self-service portal.
Chariot
Customers use links to view estimates, make payments, and upload photos.
Will it still fit in two years?
Easy to learn matters on day one. These questions matter on day 500. Ask every vendor, us included.
What happens when we add a second location?
Do my crews download an app, or work from a browser tab?
Can I see the profit on a job before the estimate goes out?
When Chariot may be a good fit
Every moving company runs differently. Chariot may be a good fit if you’re a new or smaller team, or a single-location residential mover who wants an all-in flat price and an easy start.
If your priorities include more detailed job profitability, native crew apps, item-level inventory tracking, and a more comprehensive customer self-service experience, SmartMoving is worth a closer look.
Built for movers who are building something bigger
See what growing moving companies are doing with SmartMoving.
Customer story · Pink Zebra Moving
“We want to offer tools that make it as easy as possible for our franchisees to serve their customers. With sales, estimates, reporting, and now marketing built-in, SmartMoving is all those tools in one.”
– Hayden Patton, Director of First Impressions, Pink Zebra Moving
21+
Franchises on one platform
10–15
Hours a week saved on reporting
9
U.S. states served
SmartMoving vs. Chariot: Frequently Asked Questions
Is SmartMoving a good alternative to Chariot?
Yes, especially if you’re adding crews, services, or locations. SmartMoving gives you a native iOS and Android crew app, branch-level settings, permissions, and reporting, estimated profit on every estimate, item-by-item inventory with claims tracked to outcome, and branded customer and storage portals.
How does SmartMoving pricing compare to Chariot?
Both platforms have subscription costs and potential additional charges. Chariot publishes pricing starting at $293/month, billed quarterly or annually, based on company size. Because pricing is tied to company size, ask how your price changes as you add trucks, locations, or crews. Chariot’s Automation Engine is also a paid add-on, and AI Voice Assistant calls beyond your plan’s included amount cost extra.
SmartMoving includes the TOB-E AI operations assistant with every subscription at no additional cost. Optional tools such as Smart Scout, Smart Marketing, and Smart Insights are priced separately, and certain services, like texting beyond your monthly allowance, have usage charges. Compare the full cost based on your users, crew, branches, add-ons, and expected usage, not just the base subscription.
Is SmartMoving as easy to learn as Chariot?
Both are easy to start on. SmartMoving pairs guided onboarding with SmartMoving Academy training, so your office and crews get comfortable quickly, and the platform keeps up as you add crews, services, and locations.
Does SmartMoving offer the same features as Chariot?
Both platforms cover core moving company operations, including lead management, estimating, scheduling, dispatching, payments, and reporting.
SmartMoving offers additional depth in areas such as estimated job profitability; native iOS and Android crew apps; detailed inventory and condition tracking; multi-branch management with location-specific settings and reporting; branded customer self-service portals; and an AI operations assistant.
How long does it take to switch from Chariot to SmartMoving?
Most customers are fully onboarded in 3 weeks, though the timeline depends on the complexity of your business. You’ll work with an onboarding manager to configure your account, set up payments and integrations, train your team, and begin running live jobs. Your onboarding plan is tailored to your business and any data migration requirements.
What onboarding and support do I get?
You’ll receive guided onboarding with a dedicated onboarding or customer success specialist, including help with account configuration, workflows, payments, and integrations.
Your team can also use SmartMoving Academy for training and access help through in-app chat, email, and phone support. Additional one-on-one training sessions are available.
Is SmartMoving a fit for growing, multi-branch movers?
Yes. SmartMoving supports residential, commercial, long-distance, storage, and military moving operations. You can manage multiple branches from one account with location-specific settings, scheduling, permissions, and reporting, while giving office teams and crews access to the tools they need.
Bring your growth plan. We’ll show you how SmartMoving keeps up.
Book a demo built around where your company is headed and see branch controls, the native crew app, and estimated profit on a job like yours.
