With over 20 years in the storage industry in his back pocket, Kurt Hintz is no stranger to the moving business. Since starting Mac’s Moving and Storage in Lake Geneva, WI, Kurt has grown his company by over 500%.
A huge key to success? The right partner. With Kurt’s industry experience, he knew a lot of what he was looking for in a CRM. Before working with SmartMoving, Kurt was using excel, google calendar, and email to keep track of customer interaction and dispatch. While he was wanting to create the best process, he was too busy to do it. Kurt says that SmartMoving was what allowed him the bandwidth to create effective processes within his moving company because it freed up his time to do so.
Before adopting a CRM, everything his team did had to run through Kurt- the sales, the dispatch, the operations, and customer management communication. Having a CRM to help with this takes a load off Kurt, and he was able to use the tools within SmartMoving to create a scalable business that allowed him to work "on" the business, not "in" the business.
“The modules within SmartMoving allow seamless communication between the sales, operations, and overall customer experience. We also utilize the storage module which enhances efficiency within the organization."
Another key item for Mac’s Moving and Storage was a simple, and easy to understand program- which Kurt saw with SmartMoving’s platform. A one-stop-shop for moving and storage felt like the right direction for his business. In addition, reporting on all the data within the platform was a value add in knowing if they were hitting their goals.
“Since using SmartMoving, we have seen a 500% increase in overall company revenue! Our profitability management, scalability - all of that comes into the equation and SmartMoving makes it easy to track.”
The SmartMoving team applauds Kurt and his team for their hard work and success. 👏