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Look, not everyone could make it out to the Moving Titan Retreat. Maybe you had jobs on the books. Maybe you didn’t want to be trapped in a room full of sales pitches and backslaps.
Fair. But here’s the thing. You missed more than a few beers and recycled war stories.
You missed the kind of conversations that actually change how movers run their businesses.
So here it is. No fluff. Just real takeaways from Titan that you’d already be using if you were there.
The loudest buzz? AI. Not in a “take over the world” kind of way. In a “quote better, follow up faster, and stop losing jobs to chaos” kind of way.
And yeah, we dropped Smart Scout at the event, our new AI sales assistant. She helps movers close more deals without the usual back-and-forth. Think real-time quoting, smarter follow-ups, and insights your spreadsheet could never give you.
👉Missed it? Get a demo of Smart Scout here.
Bottom line: The top dogs aren’t waiting around. They’re letting AI handle the repetitive junk so their team can focus on closing and delivering.
2. Fast replies win. Slow ones cost you
Everyone agreed, if you’re not replying to leads fast, you’re losing jobs before you even know they came in.
We’re talking about automation that doesn’t sound robotic. Texts that actually answer the customer’s question. AI that fills in when you’re on a job or finally grabbing lunch.
Truth bomb: If your first response is a missed call and a voicemail, you’re just warming up business for the next guy.
3. Real movers know revenue is vanity. Profit is sanity
Sure, your top-line revenue looks good in a screenshot. But everyone at Titan was focused on the number that actually matters... profit.
The kind of profit that tells you which jobs are gold and which ones are just burning gas. Which crews are killing it. Which lead sources are a waste of time.
This isn’t theory. It’s margin-per-job, -per-crew, -per-source. If you don’t know that, you're basically driving blind.
4. Reviews are the new referrals
We’re not in the 2010s anymore. If you’re relying on word-of-mouth and ignoring your Google page, you’re invisible.
Movers at Titan were comparing review strategies like gym routines. Who’s automating review asks. Who’s replying to every customer. Who’s turning five stars into five new jobs.
Here’s the kicker: If your jobs are great but your reviews don’t show it, your online rep is costing you actual money.
5. The smartest guys in the room? They were still asking questions
This wasn’t an ego-fest. It was owners and ops leads pulling each other aside and saying, “How are you dealing with no-shows?” “How are you pricing long-distance without getting crushed?”
Real talk. No BS. No one pretending they’ve got it all perfect. Just operators looking to sharpen the blade.
Lesson learned: The guys who grow the fastest aren’t the ones who act like they’ve got it handled. They’re the ones who show up, ask better questions, and try new stuff that actually moves the needle.
Final Word
If you missed Titan, yeah, you missed some laughs, some whiskey, a killer pickleball tournament, and maybe a few questionable karaoke moments.
But more importantly, you missed the shift. The one where the industry’s savviest operators stopped waiting around and started building smarter, faster, more profitable businesses.
SmartMoving didn’t just show up. We launched.
🤖 Smart Scout: AI built specifically for moving companies, fully integrated with SmartMoving
🚀 Smart Marketing: The industry's first marketing automation platform made just for movers
Both dropped at Titan. Both are already changing how teams sell and scale.👇
Want in? Get a demo here.
