Moving Company Sales Scripts: 24 Free Templates to Get More Bookings
Fast follow-up. Consistent outreach. Personalized communication via text, phone and email. Modern customers don’t accept shortcuts.
In fact, 78% say they’ll purchase from the vendor who responds first — even if they’re more expensive. And with many giving up after just three follow-ups, there’s money to be made for those who can make multiple value-led attempts to convey their message.
To win the job faster than the competition, you need a structured sales follow-up process with clear steps for making the right follow-ups at the right time.
In this guide, we’re sharing 24 done-for-you phone, email, and SMS templates for every step of the customer journey. Simply copy, customize, and watch as the bookings roll in.
Best Moving Company Scripts
Watch Louis Massaro's video on 'Creating your moving company sales script'.
"If you’re not using a sales script in your moving company, and instead you're just trying to rattle off bullet points at somebody on the phone about your services, sometimes you forget stuff.
There are many things that need to be said to a customer during a sales call. And having a sales script ensures that your sales team is saying the things that you want them to say, every single time," Louis Massaro on creating your company sales script.
- Initial contact
- Providing estimate
- Addressing objections
- Follow-up
- Booking the move
- Pre-move check-in
- Requesting post-move feedback + referrals
- Asking for a review
1 | Initial Contact
| PHONE Hello [Prospect’s Name]! Thank you for reaching out to [name of company]. I’d love to see how we can assist you. I’ve got just a few quick questions for you to help us understand your needs. |
Questions to follow up with:
- Is this the best number to reach you on?
- When are you looking to move?
- Who else is moving with you?
- Have you moved with other moving companies in the past?
- How much do you know about how we work at [company name]?
- Can I give you my phone number in case you have any future questions?
| EMAIL Hello [first name], Thanks for reaching out! Our team of experienced movers is dedicated to making your move stress-free. When would be a good time to discuss how we can support you in your upcoming move? |
| SMS Hi! Thanks for reaching out to [name of company]. What time would be convenient for a quick call to discuss your upcoming move? |
PRO TIP: Louis Massaro, moving consultant who started with two rental trucks in 2000 at the age of 19 and built a nationwide $20 million a year moving empire, recommends creating an ‘Always Say’ and ‘Never Say’ list to share with your team to help keep your sales process compliant. And of course, always check your local laws and regulations to make sure your scripts are kosher!
2 | Providing an Estimate
| SMS Hi [name]! It's [your name] from [company name]. We've gone through your moving needs thoroughly, and I'm pleased to provide a cost estimate that will make your move into your new home smooth and stress-free. It includes [add details such as packing, transportation, and any additional services]. If all looks good, just click below to easily sign and pay your deposit. Talk soon! |
| EMAIL Hello [first name], it's [your name] from [name of company] here. We’ve taken a look at the scope of your move and I wanted to get back to you with an estimate. We’re confident we can cover your entire move, including [additional or ancillary service], for [estimate or range]. This pricing includes [details such as packing, transportation, and any additional services]. What we’ll do is send out [number of movers] professional movers. They’ll come out to your home, pad and wrap all of your furniture, load it onto the truck, unload it at the new location. If there’s anything that you need disassembled or reassembled, they’ll do that for you as well. They’ll also set everything up and place it exactly where you’d like it in your new home. I know your move is getting close, should I send you the agreement so we can start planning? |
3 | Addressing Objections with Rebuttals
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PHONE |
| EMAIL Hello [name]. Thank you for sharing your thoughts about [the cost, services, or timeline] provided in our estimate. At [company name], we pride ourselves on our ability to address any concerns head-on. Regarding [the cost, services, or timeline], we charge this amount due to: [reason 1] [reason 2] [reason 3] I know that making the right decision for your move is essential and I’d be happy to discuss any other specific questions you may have. Best, [your name] [your contact details] |
| SMS Hey [Prospect's Name], I understand your concerns about [the cost, services, or timeline]. But here's the deal — at [company name], we put our customers first. We believe in transparent pricing and a unique range of services that goes beyond your typical movers to ensure a stress-free move. I’m happy to hop on a call to answer any specific questions you may have. When is a good time to discuss? |
PRO TIP: Remember, when handling objections, you do not want to be pushy. “You're just making sense of your service,” explains Louis Massaro. If you’re already a SmartMoving user, Louis recommends adding your rebuttals to your estimate screen. Your reps simply click ‘rebuttals’ and boom. The scripts are right there for them to follow.
4 | Follow-Up
| PHONE Hey [name], it's [your name] from [company name]. I hope you've been well! I wanted to touch base and follow up on the estimate we provided for your move. We understand that life can get busy, but we're here to make your move as easy as possible. I'm just calling to check in and discuss any questions or concerns you may have and help you make the best decision for your move. |
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EMAIL |
| SMS Hey [name]! It's been a while since we last spoke, and I wanted to check in and see how things are going with planning your move. We're here to make your move easy and stress-free. I’d love to chat more about how we can make your move as smooth as possible. When’s a good time to give you a call? |
5 | Booking the Move
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PHONE |
| EMAIL Hi [name], Thank you for choosing [company name] to handle your move. To finalize the booking and ensure a smooth move, we need to collect a few details. Moving Date: Kindly let us know your preferred moving date as soon as possible. We understand the importance of timing and will do our best to accommodate your schedule. Special Requirements: If you have any specific requirements or special items that require extra care, please let us know so we can prepare accordingly. We also offer expert packing, valuation and storage services to ensure a smooth move. Advance Payment or Deposit: As part of our commitment to providing exceptional service, we require an advance payment or deposit of [amount] to secure your booking. This guarantees our availability on the chosen date and will be deducted from the final amount. To proceed with the payment or discuss any other aspect of your move, please feel free to reach out to our dedicated team at [phone number] or reply to this email. We’re here to answer any questions and look forward to providing you with a hassle-free moving experience! Best, [your name] [your contact details] |
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SMS
Hello [name], it's [your name] here from [company name]. Thank you for choosing us to handle your move! First, we need to lock in the moving date. What moving date works best? Also, do you have any special requests or extra-special items we should know about? |
6 | Pre-Move Check-In
| PHONE Hey [name]! How are you? I hope you're as excited as we are about your upcoming move! I want to quickly check in with you and ensure we have all the details locked in. Can you please confirm that the moving date and time are [date and time]? I also wanted to double check in case there are any last-minute changes you’d like us to keep in mind? |
| EMAIL Hi [name]! I hope you're as excited as we are about your upcoming move! Please verify that the agreed-upon moving date and time are still valid. If there are any last-minute changes you’d like to make or special requirements you would like us to consider, kindly let us know as soon as possible. If you have any questions or need further clarification regarding the details of your move, do reach out to us directly at [phone number]. We can’t wait to make your moving experience a great one! Best, [your name] [your contact details] |
7 | Requesting Post-Move Feedback + Referral
| PHONE Hi [name], how are you? I just called to make sure you're settling into your new space and that the move went well for you. We're always striving to improve our services and make each customer's experience exceptional, which is why we'd love to hear your feedback. Do you have a few minutes to share your thoughts and rate our performance? And hey, if you feel like spreading the love, we'd be thrilled if you could refer us to your friends and family who might need a top-notch moving company like ours. |
| SMS Hey [name]! We're so grateful you chose [company name] for your move. We hope you're loving your new place! As we strive for excellence, your feedback is crucial. Do you have a few minutes? We’d love to hear your feedback on our performance. And hey, if you feel like spreading the love, we'd be thrilled if you could refer us to your friends and family who might need a top-notch moving company like ours. Let me know when would be a convenient time to chat. |
8. Asking for a Review
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EMAIL |
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SMS |
One Place for All Your Sales Scripts
For effective scripts that bring you more bookings, you need templates that are organic and aimed directly at your prospect’s needs. You also need a clear plan to keep your leads engaged at every step of the moving journey.
With SmartMoving, you can centralize your sales and track all client communication with all-in-one moving software that unifies your entire moving business. Make sure your entire sales team has access to essential data and cut your sales cycles in half with automated follow-up reminders.
Schedule your free demo today and start building a sales process you can scale.
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