Take control with SmartMoving's built-in claims management system.
In this industry, damage happens. What matters most is what happens next. Handled right, a claim becomes a moment to earn trust. Handled wrong, it turns into a bad review and lost revenue.
Most movers don’t have a system. That’s the problem.
SmartMoving’s claims management takes the chaos out of claims, giving you clarity, consistency, and control.
You’re on the hook for federal and state regulations. Miss a deadline or misplace a doc? That’s a fine—or worse. Still tracking claims in spreadsheets and email threads? That’s playing with fire.
When something breaks, most customers won’t put you on blast if you respond fast with clear communication and a plan. A messy claims process makes you look sloppy. A clean one makes you look professional.
If you can’t track what’s getting damaged, who's involved, or how much it’s costing you, you’re doomed to repeat the same mistakes. Claims aren't just headaches. They're data. Big red signs begging your attention.
Track every claim from the moment it’s submitted to the moment it’s resolved. Who got it. When they acknowledged it. What the next step is. It's all conveniently logged in your moving software. No blind spots. No balls dropped.
Automated acknowledgment emails. Time-stamped logs. Everything tracked in one place. If a claim ever ends up in court, you’ve got a defensible paper trail ready to go.
The best way to manage your claims ratio? Understand who, what, and why it happened. Tie claims to crews and jobs, so you can...
With detailed log including damage description, weight, value, and photos, you're not throwing money away. You're calculating accurate payouts and resolving disputes fast.
Let customers buy valuation coverage directly during booking. Create a claims reserve fund so you can handle low-cost issues in-house, without hiking your insurance premiums. Faster resolutions. Better margins.
⁉️Did you know? 70-90% of the valuation sale is pure profit.
Know your numbers before they blow up your bottom line: claims ratio, loss ratio, total claims paid, and insurance payments. That's how you control costs and stop the leaks.
This isn’t a bolt-on tool. This is the only claims system for moving companies that ties issues back to your jobs, teams, and profitability.
SmartMoving’s Claims Management gives you:
SmartMoving doesn’t just help you handle claims. It helps you learn from them—so your business runs tighter and earns trust faster.
Turn problems into proof you’re a pro. That’s claims, the SmartMoving way.