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Training That Sticks: How SmartMoving Academy Builds 5-Star Teams

Written by Michelle Carone | Sep 11, 2025 1:00:00 PM

Your secret weapon isn't just the software you use. It's how well your team wields it. 

Whether you’re onboarding a new dispatcher, promoting a crew lead, or rolling out moving software, getting up to speed fast matters.

Take your time training = missed quotes and sloppy jobs. 

Train like you mean it = fewer mistakes, more revenue.

That’s why we built SmartMoving Academy—on-demand, role-specific training that gets your team moving faster, smoother, and smarter from day one. No babysitting required.

 

Who is SmartMoving Academy for?

Everyone! It'll save you hours onboarding new hires, and it'll turn an average team into top performers—without you repeating yourself 500 times.

Full-scale training and retraining for: 

  • New team members 
  • Role changes and promotions 
  • System tune-ups and process resets 
  • New feature rollouts 
  • Quarterly check-ins 
  • Owner-led optimizations 

It’s the cheat code your competitors wish they had. 

Real problems, solved 

Without SmartMoving Academy: With SmartMoving Academy:
❌ Quotes take 45 minutes, not 5  ✅ Estimates go out in minutes—with consistent margins 
❌ Crew leads ask the same questions daily  ✅ Crew app training is handled (and sticks) 
❌ Jobs get missed, reviews go south  ✅ Dispatchers actually use the calendar the right way 
❌ New hires shadow for weeks (and still wing it)  ✅ Office admins close jobs, not just guess at them 
❌ You spend half your day explaining things  ✅ Everyone follows the same playbook 

What’s inside SmartMoving Academy ?

Every training course is built for movers. No fluff. No tech-speak, Just step-by-step instructions that actually make sense in the field. 

Learning track: Best for:
Sales & Quotes  Sales reps, owner-operators, CSRs 
Dispatch & Scheduling  Dispatchers, office admins, ops managers 
Crew App  Movers, crew leads, field managers 
Smart Payments & Invoicing  Finance teams, admins, owners 
Smart Storage  Warehouse managers, schedulers 
Smart Reputation & Reviews  Marketers, CSRs 
Profit Reporting & Smart Insights  Owners, GMs, ops leaders

You don’t need to train people how to use SmartMoving. The Academy does that—so you can focus on growing the business. 

Smart ways to train (not just during "onboarding")

🧠 System reset 

If your team’s gotten sloppy—quotes are slow, notes are vague, processes vary—drop everyone back into SmartMoving Academy. It realigns teams fast. 

New feature rollouts 

Rolling out a new module like Smart Insights or Smart Marketing? There’s an Academy track for that. Launch confidently, no extra meetings. 

📈 Promotions and scaling 

Crew leads become ops managers. Office admins take on dispatch. Give them the tools to level up without putting your responsibilities on hold.

🔁 Performance gaps 

Missed jobs? Slow follow-ups? Use SmartMoving Academy courses to retrain specific roles and plug the holes—before they turn into profit leaks. 

👀 Upleveling as an owner

Even owners use the Academy to sharpen how they read reports, track margins, and roll out better processes. Because you can’t fix what you don’t fully understand.  

Why operators are making it mandatory 

“We treat SmartMoving Academy like required training. Everyone runs through it when hired, again when promoted, and any time we see process breakdowns.” 

-A real customer using SmartMoving at scale 

If your margins are thin, your reviews are slipping, or your team just “doesn’t get it” yet—SmartMoving Academy is a fast fix. 

👉And it’s already included in your SmartMoving account. 

Want tighter operations? Start here

SmartMoving Academy is more than training. It’s enablement, standardization, and margin protection—for every single person who touches your system. 

Log into SmartMoving, click your profile in the top right, and select 🏛️Academy from the drop down. 

Or check out our Academy FAQs here.

No fumbling. No wasted hours. Just better performance, from the office to the truck.