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How to Get Your Crew Using the SmartMoving App (Without a Mutiny)

Written by Edward Sanchez | Sep 12, 2025 1:00:00 PM

Imagine your crew showing up to a job with contracts in one pocket, photos in another, a payment form in their shoe, and a time card scribbled on a napkin. That was yesterday. 

The SmartMoving Crew App puts it all in one place: 

  • Clock in and out 
  • See job details 
  • Snap and store photos 
  • Take payments on the spot 
  • Get signatures without chasing paper 

It’s on iOS and Android. It works on any phone or tablet. Your team can use the devices they already have. No new hardware required. 

Why moving companies care 

The Crew App isn’t “just another app.” It’s oxygen for your operations: 

  • Fewer mistakes: Everyone sees the same job details in real time. 
  • Faster cash flow: Get paid before the truck leaves the driveway. 
  • Clean payroll: Clock-ins sync straight to the office. 
  • Happier crews: No more confusion, missing forms, or “call dispatch again.” 

What crews are actually saying 

We’ll skip the marketing spin and let crews speak: 

“This CRM is incredibly useful to the crew on moves and assists the office with keeping up to date with everything going on behind the scenes.”

-Jenelle @ Valley Wide Movers (source: Capterra)

“Love it, customer service is pretty responsive, the product itself feels well ahead of the industry standard, and very rarely do we have any technical difficulties.”

-Ethan @ MoveBright Moving & Storage (source: Capterra)

And the ratings? 

  • 4.9 stars ⭐ on Apple App Store (650+ reviews) 
  • 4.9 stars ⭐ on Google Play (390+ reviews) 

Movers don’t hand out compliments easily. If they’re rating an app this high, it’s because it actually makes their lives easier. 

The adoption challenge (and how to win it) 

Here’s where most companies trip up. They assume giving crews an app is enough. It’s not. You need adoption. Even from the guys who still think “the cloud” is where the rain comes from.

1. Train the technophobes first

If your least tech-savvy mover can use it, everyone else will follow. Make him the demo star.

2. Use the training videos

SmartMoving’s crew training videos are short (under 3 minutes) and clear. Play them in the warehouse. Then run a practice job together. Don’t just email a link and hope for the best. 

 

3. Start with the quick wins

Show them how to clock in with two taps. Let them take a job photo. Adoption skyrockets when they see how easy it is.

4. Lock down permissions

Don’t hand the new hire access to payments on day one. Keep permissions simple and aligned to the role. Fear of “breaking something” kills adoption.

5. Mandate updates

Remind them: no app update = no payment processing. Nothing motivates like a paycheck on the line. 

Reality check 

Expecting your movers to run a day without the Crew App is like asking them to carry a piano upstairs without a dolly. Yes, technically possible. Not remotely smart. 

Let’s be real: your crew already lives on their phones. If they can manage Instagram, they can manage clocking in on an app. And the Crew App won’t make them learn a viral dance. 🤙

Here's your adoption playbook 

  1. Put the least tech-savvy crew member in front of it first. 
  2. Use SmartMoving’s short training videos. 
  3. Start with easy wins (clock-in, photos). 
  4. Keep permissions clean. 
  5. Force updates before jobs. 

That’s it. No endless hand-holding. Just a clear path from “what’s this app?” to “why didn’t we have this sooner?” 

The SmartMoving Crew App isn’t about adding tech for tech’s sake. It’s about fewer mistakes, faster cash flow, and crews who stop calling the office every 15 minutes. 

Adopt it right, and your team will wonder how they ever worked without it. 

Need more help rolling out SmartMoving? Grab some time with me.👇